Frequently Asked Questions

Common questions about USRI's products, services, sizing, and ordering process, organized by topic.

Company & Trust

How long has USRI been building lorry bodies in Sri Lanka?

USRI Lorry Body (Pvt) Ltd was established in 1974 and has been manufacturing truck bodies in Sri Lanka for more than 52 years.

Is USRI a trusted lorry body manufacturer?

Yes. USRI has completed over 11,500 projects for more than 100 clients across major Sri Lankan industries, and USRI-built bodies run on much of the country's commercial transport fleet today.

Does USRI have experience with well-known Sri Lankan companies?

Yes. USRI's client history includes major businesses such as Nestlé Lanka, Diesel & Motor Engineering PLC, and Maliban Textile, among many others.

Products

What types of lorry bodies does USRI manufacture?

USRI manufactures aluminium lorry bodies, steel half bodies, canopy bodies, container bodies, three-wheeler bodies, advertising bodies, mobile kitchen bodies, and fuel and water bowsers.

Should I choose an aluminium or steel lorry body?

Aluminium is lighter and more corrosion-resistant, which suits businesses prioritizing fuel efficiency and low maintenance. Steel is more affordable upfront and simpler to repair, suiting heavy-duty, high-impact use. USRI builds both and can advise based on your cargo and budget.

Can USRI build a fully custom lorry body?

Yes. Alongside its standard product range, USRI designs and fabricates custom bodies to specification, including specialized builds like mobile kitchens and promotional vehicles.

Services

Does USRI only build new bodies, or also repair existing ones?

Both. USRI offers full repair and maintenance services including refurbishing, accident repairs, tinkering and painting, and machining and lathe work, alongside new builds.

Can USRI repair a lorry body damaged in an accident?

Yes. USRI provides full accident repair services, including structural repair, panel replacement, and refinishing.

Does USRI help with vehicle registration after a new build or modification?

Yes. USRI assists with the certification and registration paperwork needed to make a new or modified truck body road-legal, as part of its standard service.

Models & Sizing

What lorry body sizes does USRI offer?

USRI manufactures 8 standard sizes in its USE series, from 7 ft (USE 205) to 23 ft (USE 2515), with custom sizing available on request.

How do I know which size lorry body I need?

The right size depends on your cargo volume and the chassis you're building on. Compact sizes suit light urban delivery, mid-range sizes suit regional distribution, and large sizes suit bulk or long-haul transport. Contact USRI for a specific recommendation.

Are all sizes available in every product type?

Yes. All 8 standard USE-series sizes are available across USRI's full product range, including aluminium, steel half, canopy, and container builds.

Warranty & After-Sales

What warranty does USRI offer?

USRI provides up to 5 years of warranty on most truck bodies, using the best raw materials available in the market.

Is there a warranty on repair or refurbishing work?

Yes, USRI provides warranty coverage on qualifying repair and refurbishing work, in line with its standard warranty terms.

Ordering & Getting Started

How do I get a quote from USRI?

Contact USRI by phone, WhatsApp, or the online quotation request form with details of your vehicle and requirements, and the team will advise on the right build and provide a quote.

What information do I need to provide for a quote?

Your contact details, chassis type/brand (if known), the product type you're interested in, preferred size or model (or "not sure, please advise"), intended use or cargo type, and your timeline. Photos are helpful for repair, accident, or refurbishment enquiries.

How long does it typically take to build a lorry body?

Every project has its own timeframe, since no two builds are exactly alike. Before starting, USRI provides an estimated timeframe based on the specific work involved. USRI understands that a lorry sitting idle costs a business money, so if a client needs the vehicle back sooner, USRI can advise on what can be prioritized versus what can be addressed separately, the goal is always a finished body that won't need to come back to the workshop again soon after.

Does USRI take on smaller repair jobs, or only full custom builds?

Yes. USRI accepts smaller, one-off repair and service jobs as well as full custom builds, no project is too small.

What payment terms does USRI accept?

Payment terms depend on the specific project. Larger builds typically require an advance payment, while long-standing, trusted clients who work with USRI on an ongoing basis may be offered credit terms. Contact USRI to discuss terms for your specific project.

Still Have a Question?

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